Product
Visibility tells you how often models mention you. Share of voice shows who owns the conversation. Understanding reveals whether models know what you do — each with its own leaderboard, chart, and actions.
Visibility, share of voice, and understanding across major AI models
AI visibility
98%+13
Mentions on tracked prompts
Position
10
vs tracked competitors
Leaderboard
Intercom (You)98%+13
Helpscout78%+2
Zendesk55%−10
Crisp12%−6Visibility over time
Prioritized by estimated lift across Visibility, Share of voice, and Understanding.
Add FAQ schema to pricing pages
Strengthen entity clarity on product pages
Expand comparison content for high-intent prompts
Measure visits from AI assistants and connect them to your visibility work
Confirmed AI
Referrer, campaign, or UA proof
86−1
1% of pageviews
Likely AI
Strong hidden-referral signals
14−1
Not counted as confirmed
Possible AI
Weaker attribution hints
310
2% incl. suspected
Total pageviews
8,420+45
Sessions
3,8910
AI sources
ChatGPT48
Perplexity22
Claude11
Gemini5Traffic over time
Top pages (AI attribution)
Community discussions to join and site signals from visibility, traffic, and keywords.
Monitoring for intercom.com
Opportunities
5
across 4 platforms
Site signals
4
1 high priority
Search queries
6
from keywords & reports
Threads across Reddit, Quora, Hacker News, and LinkedIn
Best helpdesk tools for small businesses in 2026?
What is the best customer support software for startups?
Ask HN: Which support tools win AI buyer research?
Actions from visibility, traffic, and keywords
Likely AI traffic is rising
Top visibility recommendation ready
Blog posts created in the dashboard
| Title | Updated | Type | Creator | Destination | Status | |
|---|---|---|---|---|---|---|
| AI Customer Support: How to Show Up in ChatGPT Answers | Jun 21 | Private | Maya Chen | WordPress | published | |
| Intercom vs Zendesk: AI Visibility Comparison Guide | Jun 20 | Private | Maya Chen | WordPress | scheduled | |
| FAQ Schema for Pricing Pages: A GEO Playbook | Jun 18 | Private | Maya Chen | WordPress | pending | |
| Best Helpdesk Software for Small Businesses in 2026 | Jun 17 | Team | Maya Chen | WordPress | scheduled |
Switch between Visibility, Share of voice, and Understanding — the same prompt set, three different questions.
Visibility leaderboard
Intercom (You)98%+13Helpscout78%+2Zendesk55%−10Visibility
Track mention rate across buyer prompts and major models — with a leaderboard and history chart for your brand vs competitors.
Share of voice
28%+4
Zendesk34%−10Intercom (You)28%+4Helpscout22%+2Share of voice
See what fraction of all brand mentions in tracked answers belongs to you. High visibility with low share of voice usually means rivals still dominate the same prompts.
AI understanding
64%+9
Helpscout78%+2Intercom (You)64%+9Zendesk55%−10Understanding
AI understanding scores brand-knowledge probes and content clarity separately from recommendations — so you can fix identity gaps and mention gaps independently.
Monitor mentions, measure competitive share, check brand understanding, and turn model behavior into a clear action plan.
Visibility leaderboard
Intercom (You)98%+13Helpscout78%+2Zendesk55%−10Platform visibility
Competitor insights
What are the best helpdesk software options for small businesses in 2026?
Mentions: Helpscout, Zendesk, Crisp
What are the top customer support software tools in 2026?
Mentions: Helpscout, Zendesk
Score-moving recommendations
Add FAQ schema to pricing pages
Strengthen entity clarity on product pages
Expand comparison content for high-intent prompts
Live prompt results
Best helpdesk software for startups in 2026?
ChatGPT
Mentions: Intercom, Zendesk, Helpscout
Gemini
Mentions: Intercom, Zendesk
Perplexity
Mentions: Zendesk, Crisp
Intercom vs Zendesk for AI customer support?
ChatGPT
Mentions: Intercom, Zendesk
Claude
Mentions: Intercom, Helpscout
Gemini
Mentions: Intercom, Zendesk, Crisp
Refreshed daily from real model responses
Real data
Krastie AI runs the buyer prompts that matter for your category and shows exactly where your brand appears across major models.
Questions
Quick answers about plans, AI visibility, and how Krastie AI works.
AI visibility is how often your brand is mentioned when people ask AI assistants for recommendations. Krastie also tracks share of voice (your share of all brand mentions vs competitors) and AI understanding (whether models accurately describe who you are) — then prioritizes actions that move those scores.
Visibility is how often models mention or recommend you on tracked prompts. Share of voice is your fraction of all brand mentions in those answers. Understanding measures whether models know your brand and category — separate from whether they recommend you.
Depending on your plan, Krastie AI tracks visibility across ChatGPT, Gemini, Claude, Perplexity, Google AI Overviews, and DeepSeek. Startup covers ChatGPT, Gemini, and Perplexity; Business adds Claude and Google AI Overviews; Growth and Enterprise add DeepSeek.
Yes. Start free with 10 AI credits and 5 keyword searches total. Upgrade when you need full visibility insights, more credits, and team features.
Yes. Content is scored for traditional SEO and tailored for AI-driven search, so it performs on Google and is more likely to be cited in AI answers.
On the free trial, usage does not reset. On paid plans, monthly AI credits and keyword searches reset each billing cycle. Limits like team members and workspaces stay fixed until you change plans.
Yes. Cancel or downgrade at any time from your account settings on the pricing page.
We accept all major credit and debit cards, Apple Pay, Google Pay, and Link.
Yes. Your data is protected with TLS/SSL encryption, and payments are processed securely by Stripe. Contact info@krastie.ai with any security questions.
No. Each AI request counts once toward your usage, regardless of length or model — so pricing stays predictable.
Webhooks are available on all paid plans. API access and the MCP server (for Cursor, Claude Desktop, and other MCP clients) are included on Business, Growth, and Enterprise.
Each AI request counts once toward your usage, regardless of length or model — so pricing stays predictable. Credits are only used for AI content creation, as AI visibility is based on AI prompts tracked along with manual refreshes per day.
See where your brand stands on visibility, share of voice, and understanding — and what to improve first.